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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first step you should take is to press the Help button, which is present on each and every page. A pop-up window will show up. It offers thorough info about all the actions that you can perform on the page in question. Each popup shows up on the same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast selection of how-to videos describing how to work with our hosting Control Panel. They're made for those of you who would like to see how things are getting done rather than only reading articles. In this way, everyone can swiftly get to know our web hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't find the answer you need, have a glimpse at our extensive Frequently Asked Questions section, which contains questions asked by actual people and offers real solutions. We constantly update our Frequently Asked Questions database with new articles in order to encompass all the new additions and innovations associated with our hosting platform.

Ticketing System

If you still can't find the solution you are looking for in the Frequently Asked Questions section either, you can get in touch with our excellent team of customer service technicians available 24/7/365 and eager to assist you with any question. Each support ticket you submit will be answered in less than 1 hour (the average trouble ticket response time being approximately twenty minutes), so you will never have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 183594

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com